If you are a US company with sites, customers or contracts in the UK and Europe, Throne Solutions puts certified on-site IT engineers at those sites for you — without you opening a local entity, hiring local staff or running local payroll. You raise the job; we dispatch, attend, fix and report back.
Throne Solutions is a B2B on-site IT field engineering provider headquartered in Sheffield, UK, supporting businesses in 60+ countries.
Need engineers at a UK or European site?
Send us the locations and the kind of cover you need. We will come back with coverage options and a quote.
Get a coverage quote Call UK +44 7535 677302 Call +45 71 44 47 20
Who this is for
This service is built for US and international organisations that need hands on site in the UK and Europe but do not have their own engineers there:
- MSPs and IT service providers who have sold a contract that includes UK or EU sites and need a delivery partner.
- Enterprises with offices, stores or warehouses in the UK and Europe.
- Hardware vendors and OEMs that need field engineers to fulfil service contracts.
- Data centre and colocation customers that need remote hands or smart hands.
What our engineers do on site
Our engineers handle the physical work that cannot be done remotely:
- IT hardware break-fix — diagnosis, part swaps and repairs on servers, storage, desktops and network kit.
- IMAC — installs, moves, adds and changes.
- Rollouts and migrations across multiple sites.
- Data centre support, remote hands and smart hands.
- Site surveys and installations.
How it works
The model is simple and designed to plug into your existing ticketing and service desk:
- Scope: you share the countries, sites, equipment and service level you need.
- Coverage plan: we confirm which locations we cover and propose the right service tier for each.
- Onboarding: we join your vendor panel and agree the process for raising and closing jobs.
- Dispatch: you log a job; we send a vetted engineer to site.
- Close-out: the engineer completes the work and reports back with notes and evidence.
Why US companies use a partner instead of a local entity
Setting up a UK or EU entity means registration, local payroll, employment law, insurance and management overhead — for work that may only be a few visits a month. A field engineering partner turns that fixed cost into a per-job or contracted cost, and you only pay for the cover you use.
Read more: How US companies get on-site IT support in the UK and EU without a local entity and 4-hour SLA vs next business day support.
Tell us where your sites are
It takes two minutes. Share your countries and service level, and we will reply with options and a quote.
Request a quote Call UK +44 7535 677302 Call +45 71 44 47 20
Frequently asked questions
Do I need a UK or EU company to get on-site IT support there?
No. Throne Solutions contracts with you directly and supplies the engineers, so you do not need a local entity, local staff or local payroll.
Which countries do you cover?
Throne Solutions supports businesses in 60+ countries, with its head office in Sheffield, UK, and offices in the USA, Denmark, Canada, Saudi Arabia and Pakistan. Tell us your exact sites and we will confirm coverage.
What service levels can you provide?
Service levels are agreed per site and per contract. Tell us the response time you need and we will confirm what we can commit to at each location.
How is the work priced?
Pricing depends on the locations, service level and volume. Quotes are provided on request after we understand your sites.
Can you join our vendor panel?
Yes. We regularly onboard onto customer and MSP vendor panels and can supply the documents your procurement team needs.
